Refund policy

To keep costs low and product quality high, we do not offer refunds in most situations.

Because every item is made to order, we do not accept returns or exchanges for buyer’s remorse, size, color, or preference. Check the product measurements before ordering, where available. If you’re between sizes, email hello@gooffduty.com and we’ll help you choose.

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or isn’t what you ordered, email hello@gooffduty.com within 30 days of delivery. Include your order number and a few clear photos of the problem. We’ll send a replacement at no cost or refund the affected item, your choice.

Approved refunds

If we approve a refund, it will be sent to your original payment method within 5 to 7 business days. Your bank may take additional time to post it.

Canceling an order

Changed your mind? Email us right after ordering. We can cancel until production starts. Once production begins, we cannot cancel orders for a change of mind. Refunds for damaged, misprinted, or incorrect items remain available under this policy.

Lost packages

See our shipping policy for delivery and lost-package information.